What Sets Us Apart
GOAL. Our goal is that our clients have perfect water—water that they are in control of—at every faucet all the time without thinking about the equipment.
METHOD. Every job is a custom job. Our clients want us to achieve our goal of providing perfect water. Our unique approach to making the right application of equipment is to gather the information required to make a professional recommendation, which includes not only water chemistry, but also homeowner preferences, flowrate, demand, house size, and other factors in the case of rainwater harvesting. A quotation with recommendations is then forwarded to the contractor or homeowner. We are committed to providing quality and excellence.
PRODUCTS. We are not water treatment dealers, we see ourselves as trade contractors who provide water quality solutions to homeowners and custom home builders. Rainwater harvesting and water purification are the main services we provide, but we also provide water storage and other water-related services.
HEART. As a family business, with four of nine children working full time at PerfectWater, we help each other remember the most important things about business: The relationships. From vendor to client our main rule is the Golden Rule. We strive to be sure that our clients always enjoy the relationship. When equipment fails, or we drop the ball (hopefully this is very rare), it’s our responsibility to respond quickly and always treat our clients with respect and fairness.
EFFICIENCY. We are committed to making sure that everyone is on the same page all the time, especially when it comes to our customers. The service technician always knows the complete service history, invoice history, equipment history and warranty status for each client call. We want to avoid confusion and get it right the first time, every time.
KNOWLEDGE. Our policy is simple. Field personnel must become Certified within 1 year of employment. We have found that the added knowledge and continuing education requirements of Certification adds value for our clients by providing spot-on recommendations and quotations, professional installations, and one-stop efficient service. We are one of two Master Water Specialists in the state of Tennessee.
EXPERIENCE. Our many years of experience in the water business help us to give better, cheaper, and faster solutions to our clients.